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RK
REEFS K

1 reviews | Active since Nov 2018

01 Jul 2022, 12:02

international support non existent services

Absa international support is literally non existent,funds were transferred into my account from overseas with immediate clearance 30 June and the funds is still outstanding,I have been calling the international support since yesterday and to no avail the call keeps getting transferred to select the same options eventually it then goes on hold .I sent an email to the tris department yesterday not even a response,I need to have those funds today as I have commitments.im really disappointed in their service!!

0
Replies (6)
Absa
Absa's reply01 Jul 2022, 15:03
Official
Dear Reefs Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2.  Kind regards,Vanessa CroweGroup Customer Care
RK
REEFS K's update01 Jul 2022, 15:14
Reviewer Update
I have spent so much holding on as I'm not in the country and now had to have my sister from South Africa call the bank while I am speaker phone ,but the Cal's are just getting disconnected,this is not how you deal with customers ! I would like a response to my email sent to tris advising on when they intend depositing the funds ,as soon as I'm back in SA I intend to change my bank this is a regular to thing that you cannot get through and they don't respond to emails
RK
REEFS K's update02 Jul 2022, 10:13
Reviewer Update
This is really not on,it is the 2nd and my funds are still not available ,I got a response from Vanessa requesting detail,to which I have responded and now awaiting an answer as to the status .I also want an explanation as to why this payment is not being transferred into my account.i am overseas and currently in need of my funds,but to them it's just a business, really really upset
Absa
Absa's reply04 Jul 2022, 08:35
Official
Dear Areefa International banking is assisting and I will update you as soon as feedback is received.

We apologise for the delay.  Kind regards,Vanessa CroweGroup Customer Care
RK
REEFS K's update04 Jul 2022, 14:53
Reviewer Update
Dear Vanessa
Thank you for your feedback

Thank you for all your assistance, it is appreciated . I noted the funds are in my account

Regards
Areefa

Absa
Absa's reply04 Jul 2022, 18:38
Official
Dear Areefa It is with great pleasure to be of assistance.

 Kind regards,Vanessa CroweGroup Customer Care