International Service

I live abroad for the past six years. Have a banking account with ABSA since 1982. Suddenly my inward transfers are not accepted. They do not contact me - I have to phone and find out the way I have been doing it for the past six years is not valid anymore. Then I receive documents to be completed again. But they will not let me know - I am just a client... Then today I tried to log onto my account. Suddenly it asked a new password. Why I do not know. Tried to change it but it was not accepted. Tried to call the number on their website for International callers. Have to listen to all kind of ******* at my expense. When I made the choice for inward transfers, the message was it is not their office hours... But this is the number on the website 24/7! For international callers! Who is in charge of management? Another Gupta?