1 reviews | Active since Jul 2017

29 Oct 2019, 18:59

International purchases

Banking with Absa is soo Painful. It’s been weeks now after I went to the branch and they couldn’t help me. Was told to write an email to card *** because there were international purchases that I did not know of that we taking my money of which I did write the email. They couldn’t help me and they gave me a new email address “actionline@absa” O.R. something like that... I did send the email and absa outomated reply said they will call me within 8 hours. After a week of waiting for the call, I wrote another email still no one contacted me to resolve this issue. Since the 22nd of September 2019 till today, the 29th of October 2019.

Banking with Absa is really painful. They now decided to block me on their Facebook inbox after I wrote my complaint.

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Replies (1)
Absa
Absa's reply30 Oct 2019, 10:02
Official
Dear Akhona  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.  I look forward to being of service to you Akhona  Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd 

Best regards,