International Funds sent back on the 6th of Sep and still not reflecting in account

Inward Transfer Notification - Reference Number: [DQC ********** 8]

Regarding the above matter, I went to the bank last week on the 6th of Sep to get the money transferred to my account and ABSA said that the reserve bank is sending the money back because the name on the transfer differs form my account name. I do understand that but it is now the 14th Sep and the person that paid the money says that they have not received it back in their account. We have already supp**** them with the product so now we are out of pocket. I have contacted the International funds transfer department yesterday and they could not give me information if it has been transferred and said that they need to send an email to someone in ABSA and will get back to me. I have not heard anything. This is poor service from ABSA. I would like this to be resolved ASAP