International credit card transactions reversal resulted in major loss

<p>I have been trying to get someone at ABSA to help me for 4 months and no one has been able to. In July, I tried to make a booking on a site called lastminute.com. The payment somehow didn't go through on their side. They couldn't give a reason but assured me that the money was back in my credit card.</p> <p>When I look at my bank statements, I see that charged R39,852.49 but refunded R37103.33. </p> <p>I have not been able to get my money back from ABSA even though lastminute.com assured me that the full amount was refunded and they sent me the proof.</p> <p>Absa refuses to give me the rest of the money!!</p>