BS
Brent S
1 reviews | Active since Nov 2022
16 Nov 2022, 11:31
International Banking FAIL
After the second attempt paying for an item on TaoBao, the transaction still hasn't gone through. The same for a gift on my daughter's birthday the payment did not go through. Is this supposed to be international banking?
Horrible service man! I had to come home and rush to the mall to find my daughter a different gift.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
16 Nov 2022, 12:23Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply16 Nov 2022, 12:23
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
BS
Brent S's updateReviewer Update
16 Nov 2022, 12:52Good day Sir, thank you for your speedy reply. I live in China and haven't had problems with my credit cards until this year.
BS
Brent S's update16 Nov 2022, 12:52
Reviewer Update
Good day Sir, thank you for your speedy reply. I live in China and haven't had problems with my credit cards until this year.
Absa's replyOfficial
16 Nov 2022, 14:32Dear Brent
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6.
Kindly provide us with more information about your matter.
We note that you are talking about international banking and online banking which are 2 different platforms.
What is it that you want to be assisted with for us to step in?
Looking forward to your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6.
Kindly provide us with more information about your matter.
We note that you are talking about international banking and online banking which are 2 different platforms.
What is it that you want to be assisted with for us to step in?
Looking forward to your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply16 Nov 2022, 14:32
Official
Dear Brent
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6.
Kindly provide us with more information about your matter.
We note that you are talking about international banking and online banking which are 2 different platforms.
What is it that you want to be assisted with for us to step in?
Looking forward to your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6.
Kindly provide us with more information about your matter.
We note that you are talking about international banking and online banking which are 2 different platforms.
What is it that you want to be assisted with for us to step in?
Looking forward to your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,