aJ
andries J

1 reviews | Active since Sept 2012

07 Aug 2017, 16:05

internal credit rating system flawed ,absurd idiots

<p>i have 4 bussiness accounts with absa bank and have been there for many years with companies in all provinces , i have a number of vehicles financed with them and a bond account on one of my houses , since january i have been trying to understand why my i\c (internal credit ) rating is so bad and have been notified today , after 7 months and hundreds of phonecalls later that i have a bad rating because my bond is paid in advance and i have been paying more money towards the vehicles than the installment , so paying everything better than required makes me a doos , this is not acceptable , absa also told me that it is a system fault and can t be rectified , so i cant get a larger overdraft facility because my rating is bad . does this make any sence ?At this stage i am not in overdraft yet but when i get bigger contracts i might need is , only way is going to another bank with all accounts , vereeniging branch have been unable to solve this mistery since January</p>

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Replies (3)
Absa
Absa's reply08 Aug 2017, 11:30
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

aJ
andries J's update24 Aug 2017, 10:03
Reviewer Update
Absa responds by having a person contact the original branch where the problem could not be resolved for the past 7 months to see what the reason is for the credit rating , back to stage one , if the i\c rating is evaluated every month how can i have the worst rating and the best new excuse is the i was in arrears on one account a year ago?since then i have been in advance on everything , how come it does not change ?this is a simple matter of why is the rating so low , nobody knows and aaich we dont understand this system , maybe it is better to go to a real bank , thanks your reply should just be a outomatic system that replies since you cant resolve a simple question of why ???
aJ
andries J's update14 Sept 2017, 11:04
Reviewer Update
It is now 9 months that i have been asking the idiots at absa what the reason for the credit score is and when it will reset but nobody knows ,the review on hello peter has done nothing and i never heard from daphne again, back to square one