AM
Annebell M
1 reviews | Active since Apr 2020
02 Apr 2020, 13:44
Interest rate drop
Therr was an interest rate drop but ABSA is the only one that did not drop the interest on all my debit orders. This is frustrating as I have 2 x vehicle finance and a bond with them. I contact them and they say that department is on lockdown but no other banks is on lockdown. They have decrease their clients
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Absa's replyOfficial
03 Apr 2020, 07:28Dear Annebell Mitchell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply03 Apr 2020, 07:28
Official
Dear Annebell Mitchell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,