ON
Olivia N
1 reviews | Active since Sept 2013
30 Mar 2015, 07:55
Interest charged on settled account
I settled the full balance owing on my avios credit card account (as it appeared on my online banking just before making a payment) on the 25th of March 2015 and sent a mail on the same date requesting my account to be closed. <br> <br> To my shock and surprise, I received a statement on the 29th of March 2015 and a monthly service fee and interest have been charged to my account. How can interest be levied on a settled account?<br> <br> I want the charges reversed and my account closed with immediate effect.
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Replies (1)Absa's replyOfficial
30 Mar 2015, 09:13Hello vivia123,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Absa's reply30 Mar 2015, 09:13
Official
Hello vivia123,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
