1 reviews | Active since Jul 2011
Interdict on my bond? Not informed
<p>After being un arrears due to debt review long ago, I made an agreement vith Absa topay extra monthly and catch up. Which I did. Over a year a ago I caught up and ALL the arrears was paid. And up to date .</p> <p>NOW AFTER MORE THEN A YEAR I FIND OUT YOU (ABSA) PUT AN INTERDICT ON MY ACCOUNT WITHOUT INFORMING ME AT ALL AND NOT LIFTING IT WHEN I CORRECTED MY ACCOUNT. EVEN ITC SHOWS ME IN A GOOD STANDING. WHY NOW STILL THERE IS AN INTERDICT ON MY ACCOUNT? IT CAUSE ME GREAT EMBARRASSMENT AND SURELY I AM NOT GOING TO LEAVE THE MATTER HERE. MY ID NO IS ********** 217081. I NEED EXPLANATION TODAY!</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
One week later. No feedback and no reply and still there is an interdict on my up to date account. Even the ABSA lawyers refuse to give me any feedback. Somewhere someone messed up and now they want to cover up by just ignoring the situation and hope I will just accept it.
In the meantime you caused me embarresment big time.
Time to go to the ombudsman and the press.
One week later. No feedback and no reply and still there is an interdict on my up to date account. Even the ABSA lawyers refuse to give me any feedback. Somewhere someone messed up and now they want to cover up by just ignoring the situation and hope I will just accept it.
In the meantime you caused me embarresment big time.
Time to go to the ombudsman and the press.
No feedback
I urgently need a confirmation letter that my bond account is up to date and not in arrears. And that it is not at legal dept anymore.
Also need an explanation why there is currently an "interdict" on my bond???
Absa and thejr lawyers just ignore my requests and attempts to get this info.
No feedback
I urgently need a confirmation letter that my bond account is up to date and not in arrears. And that it is not at legal dept anymore.
Also need an explanation why there is currently an "interdict" on my bond???
Absa and thejr lawyers just ignore my requests and attempts to get this info.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nothing happening at all.
From the 8th February and today is the 20th....
Why? Is it really such a difficult thing to request? Or maybe no one working there has the knowlege to do this?
Nothing happening at all.
From the 8th February and today is the 20th....
Why? Is it really such a difficult thing to request? Or maybe no one working there has the knowlege to do this?
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
I want to thank Vanessa as the only one from absa who responded.
However I cannot understand the reasoning of her explanation.
Why should there be an interdict on an account tha is in good stance.
The problem I am facing is that I need to move my bond to SA Homeloans. They approved the switch a month ago. They offered me a much better inyerest rate (absa wouldn't even consider) and a lower monthly payment. The term exactly the same as I still have left with Absa.
BUT
According to Vanessa Absa will keep the interdict on my up to date account until only my house is sold.
This seems to be confirmed. The Absa lawyers working with this told me that they already requested Absa to lift this interdict but that Absa refused.
Why? Put a hold on my account so that they do not lose business and a nice fat interest rate to another company?
I do not think this is right of Absa to refuse this. Undemocratic for one thing.
I am not leaving this matter here. I am being punished by a mistake Absa made in 2009.
Next I will complain to the banking Ombud and then go to the press.If Absa still refuse I will go higher.even to the government if needed.
I need answers and I need them fast.
Why do Absa refuse to lift the unfair and unfounded interdict on my up to date account. Why can I not do what I like and take my bond to whoever I like?
Something is very wrong. Asding to this - Why does Absa refuse to give me a letter stating my account is not in arrears and not at your legal department. I have been trying to get such letter for months. Absa just say they can't give me such letter.
Why not?
I smell a rat with my bond and I am going to find out what it smelling. Who is the rat. Is this a cover up for someone?
There is more. But let's see if Absa responds on this.
I want to thank Vanessa as the only one from absa who responded.
However I cannot understand the reasoning of her explanation.
Why should there be an interdict on an account tha is in good stance.
The problem I am facing is that I need to move my bond to SA Homeloans. They approved the switch a month ago. They offered me a much better inyerest rate (absa wouldn't even consider) and a lower monthly payment. The term exactly the same as I still have left with Absa.
BUT
According to Vanessa Absa will keep the interdict on my up to date account until only my house is sold.
This seems to be confirmed. The Absa lawyers working with this told me that they already requested Absa to lift this interdict but that Absa refused.
Why? Put a hold on my account so that they do not lose business and a nice fat interest rate to another company?
I do not think this is right of Absa to refuse this. Undemocratic for one thing.
I am not leaving this matter here. I am being punished by a mistake Absa made in 2009.
Next I will complain to the banking Ombud and then go to the press.If Absa still refuse I will go higher.even to the government if needed.
I need answers and I need them fast.
Why do Absa refuse to lift the unfair and unfounded interdict on my up to date account. Why can I not do what I like and take my bond to whoever I like?
Something is very wrong. Asding to this - Why does Absa refuse to give me a letter stating my account is not in arrears and not at your legal department. I have been trying to get such letter for months. Absa just say they can't give me such letter.
Why not?
I smell a rat with my bond and I am going to find out what it smelling. Who is the rat. Is this a cover up for someone?
There is more. But let's see if Absa responds on this.