WJ
Willem J
1 reviews | Active since Jan 2013
11 Jun 2020, 06:08
Inter-account transfer money simply disappear!
I would rate ABSA as -100 if such a rating existed on the system. I did an inter-account transfer. The money is gone from my one account, but never showed up in my other account. When you phone, they tell you to send an email, but after more ten emails, I'm still waiting for a response! That money does not belong to ABSA. It cannot simply disappear. It is tantamount to theft!
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Absa's replyOfficial
11 Jun 2020, 08:56Dear Willem
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation as well as the details of the transection such as the date and the amount . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation as well as the details of the transection such as the date and the amount . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply11 Jun 2020, 08:56
Official
Dear Willem
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation as well as the details of the transection such as the date and the amount . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation as well as the details of the transection such as the date and the amount . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management