CG
Charmaine G

1 reviews | Active since Sept 2014

03 Apr 2015, 11:27

INSURERS WHO THINK THEY HAVE MEDICAL DEGREES

I was diagnosed with a malignant melanoma lentigo last year September which is considered to be life threatening by all the professors at LE32 Oncology Clinic at UCT. However ABSA took it upon themselves to claim that this is not a critical illness (for which I am covered) and is rather cosmetic surgery. The melanoma is situated on my ear which at any second could spread to my brain, perhaps at this point they would decide to pay out. Up to this point it has cost me R 225 000 out of my own pocket due to lack of earnings and medical bills. It is, quite frankly, disgusting. Do they seriously believe that I would want to have half of my ear removed for cosmetic reasons? It is a medical fact that melanoma is a cancer, so why, when you get cancer cover is this not an accepted medical fact? Where did ABSA get their Medical degrees from? They still continue to deduct monthly premiums for cancer cover!! Shocking!!

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Replies (1)
Absa
Absa's reply07 Apr 2015, 08:52
Official
Hello Charm004,


Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd