Insurance with Absa poor service

I have been trying to get Absa Insurance to settle my claim. Aubrey Medupe have been passing the buck, get almost no feedback from him and some of the worst service I have ever experienced. My claim nr is ********** . They have settled a part of my claim but one amount had been outstanding since end of September 2017 and it is now mid December. Poor poor service. I have actionlined this many times and they just refer it back to hocclaims. My banker cannot assist and just pass the buck as well. What to do with this bank? Whrn I was working as a branch manager for this bank I was proud to be part of Absa but recently your service levels is going down the tube in general.