Insurance unreachable

Good day,<br> <br> I have a home loan as well as insurance with ABSA and on Friday the 1st of January a geyser burst in my house. The ceiling and laminated floors were damaged badly. I called them on Saturday morning to log the claim and they promised to send an assessor on that same day. The assessor (which was only a plumber coming to check the geyser) was supposed to come during the morning and when I had waited until 16h I postponed the appointment till Monday (the 4th of January). The plumber took the photos yesterday morning and sent it through to the insurance and assuring me that the service providers for the ceiling and floors will come yesterday still. I have not heard anything from ABSA and I tried calling them to ask whether the insurance will be covering the damage to the furniture of the people renting the house as well as the fact that they would have to find alternative accommodation while it is being fixed.<br> <br> After being on the phone for 35minutes yesterday with no-one being able to assist me I decided to log this complaint.<br> <br> Regards<br> Tinus Potgieter