ND
Noluthando D

1 reviews | Active since Sept 2015

01 Sept 2015, 15:30

Insurance refuses to settle bank after car acciden

I was involved in a car accident in May and my car was a write off. The driver of the vehicle caused the accident when he skipped a red traffic light. He had no insurance. My insurance refused to 100% settle the bank and am liable for 50%. Upon review of the transcript with the consultant they claim questions to whether I was a license holder and had insurance for a period of 5 years uninterrupted were not answered accurately- because I answered Yes. I argued that some information was not communicated to me to understand the consequences. They were aware of the consequences, and if this information was made available to me I would have been accurate. I believe one can make informed decisions only if and when they are well informed. In my case this vital information was withheld. Please help....what are my options?

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Replies (1)
Absa
Absa's reply02 Sept 2015, 08:37
Official
Hello Yanga2508,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd