GM
Gratitude M
1 reviews | Active since May 2019
10 Feb 2020, 14:34
INSURANCE REFUND
The ABSA aip service has been deducting money(insurance) from my account for 8 months while they already know I have insurance, I want my refund as this money comes from my day to day savings
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Replies (3)0
Replies (3)
Absa's replyOfficial
12 Feb 2020, 13:08Dear Matlou, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply12 Feb 2020, 13:08
Official
Dear Matlou, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
GM
Gratitude M's updateReviewer Update
14 Feb 2020, 12:52Thank you ABSA for resolving this matter with urgency, it was really a great service
GM
Gratitude M's update14 Feb 2020, 12:52
Reviewer Update
Thank you ABSA for resolving this matter with urgency, it was really a great service
Absa's replyOfficial
14 Feb 2020, 13:18You are most welcome!
Absa's reply14 Feb 2020, 13:18
Official
You are most welcome!