ET
Elizabeth T

1 reviews | Active since Nov 2016

19 May 2017, 15:44

INSURANCE REAPING US OFF

<p>On 18 May 2017 at about 15h30, i called Absa Insurance because my vehicle insured with them needed to be towed. They called 30min later and told me i needed to pay an additional R684.00 for that assistance. This is shocking because i have had this insurance for almost 5 years and i have only requested for 1 tow from them in this whole time. The painful thing is they are telling me i have 3 tows per year and i requested them to combine 2 tows and assist me they were not willing to do this. Addidtional to that we quote a quotation for the towing in that area and its R850 meaning we have basically paid for the tow.</p>

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Replies (1)
Absa
Absa's reply22 May 2017, 13:07
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd