Insurance on loan nightmare

On the 3rd January on this site requested that ABSA cancel the expensive insurance they were charging me on my personal loan. Even after going in branch and then on the 24th of February ( conviently so that the normal debit would have to run the next day) being contacted by a consultant who assured me that he would get back to me to cancel the insurance and arrange a refund for February's premium despite requesting in Jan. Not that any of it matters because nothing has been done. They have unfortunately left me with no option but to treat them like you would a back Street lender and prohibit them from my bank account and pay them myself each month the instalment due. It's a great pity that an institution that once stood so proud can treat customers in such a manner.