Insurance nonsense.

I have been using ABSA idirect, my car, household and devices are insured under ABSA. I got into an accident on the 21st of May as I speak now, I am without a vehicle. Nothing was being communicated with me until I did runarounds and started asking questions. I was told my car will be back on the 28th June, when I called to find out they said the 4th of July, which is now extended to the 11th July, I had to return the courtesy car, I have no other means of traveling besides using Uber I have now spent over R4000 on Uber alone. When I asked what the delay was they said I must call the manufacturer and the manufacturer must speed up the process, as an insurance company I pay them to handle that they need to push where the push is needed it's not my responsibility. They went on to say it's not their fault I bought a car of which parts don't come easily I must buy a VW or a Toyota next time what sort of ******* is that. I told them they had to provide a car, because they made a decision to take my car to the panel beater of their own who is now taking forever to get parts and whose ordering parts from people who don't have them. The car had a minor damage but its taken over a month to fix a dent. I was bumped by a Hertz Rental vehicle and liability insurance was not claimed by my insurance to pay for excess and a rental car until my car is completely fixed. They should at least provide a vehicle as their appointed people are taking forever, local penal beaters said the damage could easily take 2 weeks to fix. Why are they delaying I don't know. And they say the manufacturer this and that, I don't know who the manufacturer is I don't want to know it's either they put in the old bumper and I use my car till they get parts or they give me a car till they are able to fix it. I can't indure such financial strain. They can communicate that with Hertz, penal beater and the manufacturer. That's it, and give me a car.