insurance new year

MY HOUSE WAS BROKEN INTO ON GIVEN DATE AND MY SAMSUNG GALAXY PHONE,TABLET AND MY WIVES WALLET WITH R1500 WAS TAKEN WE REPORTED IT TO THE POLICE WEREBY AN IB AND IR ENTRY WAS MADE I INFORMED ABSA ON 2015-12-17 I GOT AND QUOTATION THE NEXT MONDAY AND MY WIFE FAXED IT TO THE RESPONSIBLE PERSON AT ABSA SHE ALSO GAVE THE POLICE REFRENCE NUMBERS TO ITS NOW A NEW YEAR 2016 AND ITS HAS BEEN 22 DAYS SINCE THE BREAK IN AND I NEVER HEARD FROM ANY ONE REGARDING MY CLAIM THIS IS NOW THE SECOND TIME THIS HAS HAPPENED THAT I RECEIVE POOR SERVICE FROM ABSA I HAVE THE INSURANCE FOR +- 5 YEARS AND THIS IS MY THIRD CLAIM I STRONGLY THINK THAT I WILL CANCEL MY INSURANCE AND GO TO A COMPONY THAT KNOWS HOW TO TRAT CUSTOMERS EVEN IF THE INSURANCE AGENT OF ABSA IS ON LEAVE EVERYTHING CANT STAND STILL THERE MUST BE A PERSON THAT CAN DO HER /HIS JOB HOPE THIS GETS ATTENTION AND NOT LIKE MY CLAIM.