Item: Absa
Rating: 1
Author: Alvin R

Absa's replyOfficial

02 Apr 2024, 08:46

Dear Alvin Ruthnam Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw

Absa's reply02 Apr 2024, 08:46

Official

Dear Alvin Ruthnam Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw

AR

Alvin R's updateReviewer Update

02 Apr 2024, 09:27

Hello, thanks for your response. Sadly, absa has made it a challenge for a paying customer by providing details of the Ombudsman to lodge a complaint instead of finding a solution. This is scary for potential clients wanting this useless insurance. What about a second assessor and proper investigation, they decided to go with one assessor who couldn't even climb up the roof safely. Stay away from this bank

AR

Alvin R's update02 Apr 2024, 09:27

Reviewer Update

Hello, thanks for your response. Sadly, absa has made it a challenge for a paying customer by providing details of the Ombudsman to lodge a complaint instead of finding a solution. This is scary for potential clients wanting this useless insurance. What about a second assessor and proper investigation, they decided to go with one assessor who couldn't even climb up the roof safely. Stay away from this bank

Absa's replyOfficial

02 Apr 2024, 09:36

Dear Alvin Ruthnam Thank you for your posting.

Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw

Absa's reply02 Apr 2024, 09:36

Official

Dear Alvin Ruthnam Thank you for your posting.

Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw

AR

Alvin R's updateReviewer Update

05 Apr 2024, 10:36

Absas review has been shocking, They refuse to reassess or send the assessors report. You taking my premium for almost 20 years now and done 2 plumbing jobs and refusing a legitimate claim to fix the roof. To the public, be weary if you want to take this insurance. Should they approve a bond, don't consider taking thier insurance.

AR

Alvin R's update05 Apr 2024, 10:36

Reviewer Update

Absas review has been shocking, They refuse to reassess or send the assessors report. You taking my premium for almost 20 years now and done 2 plumbing jobs and refusing a legitimate claim to fix the roof. To the public, be weary if you want to take this insurance. Should they approve a bond, don't consider taking thier insurance.

Absa's replyOfficial

05 Apr 2024, 11:41

Dear Alvin Ruthnam The reference number to the complaint # C-***9.

I will be providing you with closure today. Kind regards,Group Customer CareVanessa Crowe

Absa's reply05 Apr 2024, 11:41

Official

Dear Alvin Ruthnam The reference number to the complaint # C-***9.

I will be providing you with closure today. Kind regards,Group Customer CareVanessa Crowe

Insurance claims rejected due to bad assessments.