Insurance Claims

I am super frustrated with how our claim is being handled. On 11 Feb 15 we contacted the claims department regarding our geyser that burst. At first I thought what great service. The plumbers came on the 12th to install the new geyser. But I returned to my house in horror. They made a terrible mess. A big ugly hole in my passage, because the manhole in the bathroom was too small. Water damage on other parts of my ceiling. Absa said they'd pay for the damages. Seeing as they gave permission for the hole to be made. But we must arrange for quotes. Now before even getting quotes they decided on a price without even sending someone to look at the damage. And after we had to pay R500 for the plumber, they want us to pay another R500 for the ceiling repair. The amount they're offering to pay is much less than the quote we got. In the meantime we are sitting with this mess in our house. And nothing is being done.