Insurance claim taking forever to be settled.

Some damage occurred at my property on 5th November 2015. The ceiling in my office collapsed due to water damage which also damaged the walls and carpet. A claim was lodged and I received a claim number. A contractor was sent out to assess and quote on repairs which were only done a month later. The rest of the repair-replacing the carpet- has to date not been done, despite my calling every few days to check on the status of this.<br> I cannot replace the furniture in the room until this is repaired and it is a huge inconvenience to me as this is where I work and have the furniture piled up in the passage.<br> I am constantly having to chase this up with the call centre, no email confirmation is ever sent out despite requesting this every time I call and there is no other way of dealing with this claim except with a person in the call centre.<br> I am very unhappy with the shoddy service from Absa Home Loan Insurance and plan to take my business elsewhere!