insurance claim submitted in 2010 still pending

In 2010 I logged a claim for roof damages. It went the whole process from assessment to approval but the Absa nominated ontractor never carried out the work. I submitted a new and separate claim in Dec 2014 and reminded Absa of the 2010 claim as well. Since then, nothing has happened other than sending 3 different companies to asses, the last having been sent in April after I had logged numerous Absa Actionline and Hellopeter complaints.<br> <br> <br> On the 9th June I sent the request below for an update but received no update.<br> <br> Unlike with other blue chip companies where a customer complaint is escalated accordingly and given to people who can instruct for it to be resolved, mine is simply handed to Lionel and he calls me and makes a number of promises and then vanishes. <br>