Insurance Claim Rejected

A claim was registered with Absa I- Direct, date of loss 13/12/2015 on policy no: ***1. Absa I- Direct rejected my claim on 05/01/2016 for misrepresentation which I don't agree as the question asked when the insurance was accepted regarding the claims history was not clear to me and there was a misunderstanding. I logged a complaint with them and they rejected the claim again on 15/01/2016. They clearly dont understand my side of the story.