Insurance Claim Ref Number ***

Had a problem with my guttering and contacted Absa Claim Division on or about the end of June 2017. On the 4 July 2017 I received notification that company Round & Square Bldgs. T/A Insrep would be contacting me. Heard nothing from them and when phoning got voice mail. Sent e-mail to Absa on 17 July and received an acknowledgement e-mail at 19:17 of the same day advising that the mail was sent to the wrong address but that they'd forward it on to the correct Section on my behalf. LAST I HEARD OF THIS. Followed up on the 20 August and received an acknowledgement of receipt email on this date advising that a consultant would be contacting me. Or I could phone the claims number should I so wish. Which I didn't want to do, and still do not. LAST I HEARD OF THIS. Further follow up email sent on 6 September and acknowledgement of receipt of this message sent to me at 13:59 on the same day. This too said that a consultant would be in touch but that I could phone the claims number should I wish to do so. Which I didn't. LAST I HEARD OF THIS. Because of the situation and not having any contact, other than that mentioned above, I went and had the guttering repaired at my own cost. (This is mentioned in the later emails mentioned above). Included in the emails above were quotes and receipts of payment made for the repairs as well as photos of the damaged gutter both before and after the repairs had been done. I fail to see what more I have to do in order to resolve this matter. I am now waiting for Absa to refund me their share of the cost of the guttering. I trust that this problem of mine will finally come to some conclusion? It's already been over three months since the claim was lodged. Edwin Ross