Insurance Claim - ***

On the 7th Jan 2015 my house was struck by lightning and made a crack with a hole. I logged a claim with ABSA insurance on the 8th and the assessor came on the 10th to validate the claim. Phoned ABSA on the 14th and was notified a contractor will come out on the 15th which never happened because he got lost and re arranged for the 17th and still did not pitch, phoned ABSA again on the 19th and the contractor came out on 21st for quotation. Phoned ABSA again on the 28th to follow up and I was told the quote was approved and the contractor should come out for repairs and nothing happened. Phoned ABSA on the 2nd and a follow up was made with the contractor while I was on the phone and he phoned to say he will come plaster the wall, when I queried that with ABSA I was told that they will assign their internal assessor again to re validate the claim after also a month of waiting and was told that if it was cause by wind the claim will be declined. Still haven't heard anything from them meanwhile with the rain the damage is getting worse and I am not getting any joy from ABSA and I have to constantly follow up with them and no one is getting back to me.