Insurance claim problem ***

I reported an insurance claim on the 30th on their website ref 32717<br> I received an sms stating my claim no is *** and I must email supporting documents to [Email Removed] which I did on the 31st. <br> I received and SMS that Rainbow Project Services with cell nr *** will solve my problem.<br> I phoned them stating my claim number and they ask if I am Mr van Vuuren from Humansdorpt which I denied. I am in Pretoria.<br> They confused two claims. I have phoned them three times, last time requested to speak to a manger since Lizzy who I spoke to the 2nd time did not understand my problem and put the phone down in my ears. <br> Holding on for a manager for 12 minutes and no one comes back. <br> Whta is the use to claim if nothing happens thereafter.