Insurance claim over a month and still no answer

We had a claim with Absa Insurance about a month ago, for water damages we were not sure where it was from. Claim Number: ********** . At first the plumber that was called out adviced that there was no water damage although the walls of the bathroom and the kitchen were wet and the BIC from the kitchen was starting to mold from the inside. There was an assessor that was sent to our property to come and view ( Jack de Beer) who tested the walls and said that the amount of water coming from the walls was too much. He asked the plumber to come back and eveluate the water as he does not believe that there is no leakage from the bath pipes.

To this date we haven't received any feedback from ABSA regarding our claim. I have a 12 month old baby around the house and the molding in the kitchen has started to give here very bad sinuses. I think it's rather unfair for ABSA to keep us waiting for over a month without any feedback regarding this claim, in a meantime a baby's health is struggling because of such bad customer service. I am really disappointed at the service ABSA has given us.

We had another claim for a burst geyser and we had to call ABSA to find out if they are going to service us anytime soon. For almost 3 weeks we stayed without warm water due to this

Bad service from ABSA is really becoming a habit

I am really thinking about moving our insurance to a company that can give us better service than this. ABSA has really been horrible with all the claims that i have had with them