Insurance Claim Not Processed

I had an armed ******* at my home on the 9/11/15. My family and I were held up at gun point and they ransacked my home. They stole valuables, car keys,home keys and other essential items. The matter was reported to the police who responded within 15 minutes of the incident. Fingerprints were run and witnesses were questioned<br> <br> We were informed by the broker that an assessor would come out to us to assess the claim. With much persistence it took them 3 weeks to assess. The assessor was at my home for over 3 hours and in my personal opinion she over valued the cost of goods that we currently possess. We were then told it would take another 7 days for an outcome to be decided<br> <br> There was still no response from them and i decided to call them only to be told that the matter was handed over to the loss adjuster. During the call to the assessor she indicated to me that only a small portion of the claim would be paid to me due to the fact that she felt we were under insured<br> <br> This is absolutely ridiculous as premiums are pd on time.The reason i have insurance is for such incidents. I would like to have a reasonable resolution as i feel i want to be in the position i was before the *******