Insurance claim - No response

<p>There was a fire at my premises, and I have been in touch with Absa to handle the repairs. They sorted out the claim, however there was additional work that needed to be done. The contractor who had been involved submitted the paperwork to Absa (Marietjie Lloyd). I have been sending emails but i didn't receive any response. Eventually I received a response saying the additional work has been approved, which was on the 11th April 2017, but that is where it stopped. I have been asking the same question from then up to now, which is when will I be paid out so that I can get the additional work done, becuase the quotations that I received are only valid for a certain period. That means I have to fill in the additional difference.</p> <p> </p> <p>I will be sending another follow up email now, but I'm sure that too will get ignored!</p> <p> </p> <p>This is terrible service, especially when we are paying the price for it. If we werent paying it was a different story.</p> <p> </p> <p>I would not recommend Absa Insurance to anyone, even if you are desperate.</p>