Insurance Claim - No Feedback

Due to terrible storms in Febuary I logged an assessment with Absa Home Insurance as I had a leak in my roof, they were quick to sent out assessors and contractors to come and do the assessments and quotes for the work to be done this was early Feburary, to date 27 March I have had no feedback from the Absa I received an email advising me that the claim was approved 03 March and that the appointed contractor will be in touch with us to make the revelant arrangements,

On 08 March received an email from Absa to say the claim is being reveiw and feedback will be given soon, nothing I called on the 23 March spend 30 mintues on a call with a helpful agent who confirmed that the agent assigned to my claim NOMFUNDO MHLANGA should have provided feedback already to us and she will trying to get hold of her to give explain to me, NOTHING, the agent confirmed in writing that Nonfumdo Mhlanga will call me Thursday afternoon or Friday morning to give me feedback, NOTHING NO FEEDBACK, NO CALL, NO EMAIL. I called on Friday late afternoon spoke to another consultant and she confirmed that the she is trying to get homd of Nomfundo Mhlanga to find out what is happening to my claim

She did however confirm that I should have read my insurance documents, and that the leaking from my chimmeny was due to lack of maintenance which I should have maintant as its falls on me the owner to ensure I do maintenance, First I just moved into this house, I really didnt expect the terrible storms that we recently had and how was I suppose to get on the roof to check if the Water proofing was done accurately, Im not Builder or Contractor how should I check these things, there is suddenly alot of excuses coming from the banks side especially when clients start claiming,

Its Monday 27 March and I still dont know what is happening to my claim with Absa Bank, I dont know if this Incompentent Agent assigned to my claim will make contact, I just know that I'm busy reading up on my Rights before I log a complain with the Ombutsman regarding this matter,

Highly Annoyed with the Lack of Communicated with Absa Bank

Jody Bell ***