MN
Mannie N
1 reviews | Active since Jun 2023
10 Sept 2024, 12:31
INSURANCE CLAIM
Absa Bank motto is to deliver exceptional excellent service with peace of mind and confidence to the clients satisfaction. Right now I'm not getting this service from Absa Bank & I'm very disappointed after having them as a service provider for more than two decades. Since the 29th August to date I'm struggling to launch a claim and suddenly I'm only hearing about WHAT ABSA CAN'T DO COS NOW FOR THE FIRST TIME I'M HEARING MY POLICY IS ONE MONTH IN ARREARS. Yet I have been paying since 1991. I find this unacceptable and disgusting that Absa Bank is refusing to honour my claim. MM.Naidoo 4 Sparrowhawk Road Eagle Park 7941 Bond:*** I'd:***
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
10 Sept 2024, 17:05Dear Mannie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply10 Sept 2024, 17:05
Official
Dear Mannie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Absa's replyOfficial
10 Sept 2024, 17:23Dear Mannie I note that your matter is being dealt with by Nthabiseng Sibande as per case number C-***9.
I will link the above to the same to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
I will link the above to the same to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply10 Sept 2024, 17:23
Official
Dear Mannie I note that your matter is being dealt with by Nthabiseng Sibande as per case number C-***9.
I will link the above to the same to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
I will link the above to the same to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
MN
Mannie N's updateReviewer Update
10 Sept 2024, 17:38My concern is now that I have a claim & need Absa Bank to honour there exceptional & excellent service I'm confronted with what they can't do.
As a loyal customer I believe this is not customer service
As a loyal customer I believe this is not customer service
MN
Mannie N's update10 Sept 2024, 17:38
Reviewer Update
My concern is now that I have a claim & need Absa Bank to honour there exceptional & excellent service I'm confronted with what they can't do.
As a loyal customer I believe this is not customer service
As a loyal customer I believe this is not customer service
Absa's replyOfficial
11 Sept 2024, 11:28Dear Mannie
The bank is still busy with your matter.
We commit ourselves that your matter will not be closed without proper communication and the outcomes shared with you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
The bank is still busy with your matter.
We commit ourselves that your matter will not be closed without proper communication and the outcomes shared with you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply11 Sept 2024, 11:28
Official
Dear Mannie
The bank is still busy with your matter.
We commit ourselves that your matter will not be closed without proper communication and the outcomes shared with you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
The bank is still busy with your matter.
We commit ourselves that your matter will not be closed without proper communication and the outcomes shared with you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
MN
Mannie N's updateReviewer Update
11 Sept 2024, 11:58Vanessa Crowe or Sibande can u please resolve this crisis as I firmly believe Absa Bank seeks to evade it's responsibility & giving me an excuse my payment is not up to date as mentioned I'm on Debt Review and our monthly payments go directly to NPDA alternatively get ur Groups Customer Management to return my call or someone from Mr Charles Russon office
MN
Mannie N's update11 Sept 2024, 11:58
Reviewer Update
Vanessa Crowe or Sibande can u please resolve this crisis as I firmly believe Absa Bank seeks to evade it's responsibility & giving me an excuse my payment is not up to date as mentioned I'm on Debt Review and our monthly payments go directly to NPDA alternatively get ur Groups Customer Management to return my call or someone from Mr Charles Russon office
MN
Mannie N's updateReviewer Update
11 Sept 2024, 12:02Lastly I'm going back and forth with email but no one as the decency to converse with me telephonically.
Where's your customer service skills since the 28th August to day and had I not gone on Hello Peter I don't believe I would have got a response
Where's your customer service skills since the 28th August to day and had I not gone on Hello Peter I don't believe I would have got a response
MN
Mannie N's update11 Sept 2024, 12:02
Reviewer Update
Lastly I'm going back and forth with email but no one as the decency to converse with me telephonically.
Where's your customer service skills since the 28th August to day and had I not gone on Hello Peter I don't believe I would have got a response
Where's your customer service skills since the 28th August to day and had I not gone on Hello Peter I don't believe I would have got a response