insurance claim

My car was in an accident & I was informed to take it to Automagic in Gezina for repairs.I am totally dissatisfied with the work done & my broker was informed via email on 23 Feb, Automagic was also informed via email. I do not feel that Automagic must be paid until the work is done to my satisfaction. I had to pay an excess amount of R500 which I also feel the 3rd party must pay, I waS not near my car at the time. I got car hire, I waS only requested to pay deep R1450. When I got the car, I was then told of everything I Had to pay extra. This is Very unprofessional(