Insurance claim

I put in a claim in at Absa House Insurance in July 2023 and we are nearly in October 2023. The electric garagedoor accidently closing in on my motor while I was driving out. Absa sent out PWB Trading for a quote on the 19/07/2023. It is today the 26th of September, and till today, my garagedoor is still not fix. I have contacted Absa Bank Insurance and the so called service provider, but all i get is promices. The service provider ( PWB TRADING (PTY) LTD) say they are waiting for Absa Insurance and Absa say they are waiting for a invoice from PWB for a invoice. So I WAIT...!!!!!