Insurance claim

I submitted an insurance claim in January this year.... It was followed by a phone call from someone in Absa informing me of the process to follow.... The contractors then proceeded to make appointments with me, without having called me to arrange this.... When I complained about it, things changed and in early February, the assessors and contractors, came out to assess the damage to my property..... Since then I have not heard a word from Absa.... I sent an email to you guys which was followed by an sms informing me that there was a 3-5 day delay with my claim.... This was on the 21st of February 2022.... We are now in March, Sunday will be the 21st, which is exactly a month and no feedback has been provided to me....

For such a huge organization, their service and communication is absolutely pathetic! Instead of a phone call, they send sms's for something of this nature?.... When they need to deduct money from us then there isn't any 3-5 days delay, but to provide us with a proper service, mind you one that we are paying for, then they cannot?

Best believe after this I will be taking my business elsewhere as I am very unhappy with the unprofessionalism and lack of service from them and I will not recommend Absa to anybody.