BL
Belinda L
1 reviews | Active since Oct 2011
02 Aug 2019, 12:33
Insurance Claim
In June, my geyser burst and was replaced. I had absolutely no trouble with the claim being processed however, thats where it ended. I have two bathrooms, one full bathroom and one en suite with just a shower. My pressure is so bad that in the en suite both the shower and basin cannot be used at all, The main bathroom the pressure is so bad I cannot shower in a trickle, LITERALLY A TRICKLE. To make matters worse the geyser does not get hot as I can hold my hand under the hot water only continuously without burning myself at all. I have resorted to bathing only even though it take a very long time to let in water. This is a waste of water as well. I phoned the insurance department on Tuesday last week 23rd July regarding this and they said they would follow up with the plumbers. To date I have not heard a thing. Very very disappointing as I will now have to get another plumber to try and sort out this mess. 2 showers that cannot be used is unacceptable. Note: My Franke geyser was replaced with an ecoheat and when I read on line the reviews on an Ecoheat geyser is exceptionally bad.
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Replies (3)0
Replies (3)
Absa's replyOfficial
02 Aug 2019, 14:14 Dear Belinda,
Thank you for bringing this matter to our attention. The reference number to your case is C-***6. We will investigate the matter and furnish feedback within the next 2business days.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***6. We will investigate the matter and furnish feedback within the next 2business days.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply02 Aug 2019, 14:14
Official
Dear Belinda,
Thank you for bringing this matter to our attention. The reference number to your case is C-***6. We will investigate the matter and furnish feedback within the next 2business days.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***6. We will investigate the matter and furnish feedback within the next 2business days.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
02 Aug 2019, 14:14 Dear Belinda,
Thank you for bringing this matter to our attention. The reference number to your case is C-***6. We will investigate the matter and furnish feedback within the next 2business days.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***6. We will investigate the matter and furnish feedback within the next 2business days.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply02 Aug 2019, 14:14
Official
Dear Belinda,
Thank you for bringing this matter to our attention. The reference number to your case is C-***6. We will investigate the matter and furnish feedback within the next 2business days.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***6. We will investigate the matter and furnish feedback within the next 2business days.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
BL
Belinda L's updateReviewer Update
07 Aug 2019, 08:46It seems that one phone call to the insurance department makes a case closed. The end result is the problem still exists and no satisfaction. Putting on a public persona of saying case closed would imply that resolution has been obtained. This is not the case. Fancy words does not amount to action and now I am left to approach the insurance ombudsman regarding this matter. NO ABSA this case is NOT closed.
BL
Belinda L's update07 Aug 2019, 08:46
Reviewer Update
It seems that one phone call to the insurance department makes a case closed. The end result is the problem still exists and no satisfaction. Putting on a public persona of saying case closed would imply that resolution has been obtained. This is not the case. Fancy words does not amount to action and now I am left to approach the insurance ombudsman regarding this matter. NO ABSA this case is NOT closed.