1 reviews | Active since Mar 2017

17 Mar 2017, 12:52

Insurance Claim

<p>I registered a claim, my bakkie was broken/ Jammed into on the 16th of Febr. I went to the bp Garage and i was follow according too the footage of the garage. I stopped locked my bakkie and it was jammed without my notice. i was informed that their was tampered with my bakkie and i went to look. They chased off and stole my laptop and phone out of my bakkie. The insurance treated me like a ******** when i registered the claim. Came with stories they dont pay when their is no force entry. My bakkie was jammed and their is video footage from the garage that shows part of it. I got them the footage and took it to their office. They couldnt open it and had excusses. Then they admitted on voice recording they dont need the footage they just will decline the claim. Their was witness that saw how my bakkie was broken into. My laptop was hidden behind the seat and bakkie was locked. Absa provides bad service when you lodge a claim and treat you like a ********. I pay my insurance every month and the still take the full amount for the laptop that i dont have. Thats the type of service you can expect from absa. My details A P Denysschen Claim no ********** 4*003*002 ( ********** 853 )</p>

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Replies (1)
Absa
Absa's reply17 Mar 2017, 13:33
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you.

Regards

Claudette