Insurance claim

I lodged a claim with absa in November because part of my tiled roof was blown by the heavy rains in centurion and my ceiling is damaged. They send people from musanda to come and do some checking and provide them with a quote.all that was done bt everyday I call absa to find out about the progress and everyday their call centre wii say they will call me back.this is so unfair because this is an act tgat is beyond my control and for over 10 years I have been paying absa insurance. If you claim they will look for all the loop holes that they will in the end not help you.why are we paying absa money on monthly basis for over 10 years!. It's ok when the get money but they do not want to help you if you have a problem. Absa is not going to loose anything they will repair my roof with the money I have been paying for over 10 years.bug companies reap us off in spite of us paying them.I'm sitting with roof tiles that are blown off what will happen if it rains heavilly.all my ceiling will be on the floor including my furniture.this is soo unfair to all the poor people who are paying absa montly