INSURANCE CLAIM

I submitted a claim with Absa Idirect on 25 September 2015. The claim took three to be finalised and was given a lot of excuses about towing and their suppliers. The claim was finalised and authorisation was submitted to Premier Auto on the 15 October. When I follow with the Panelbeater I was told that it takes 10 to 14 working days to get the parts and the car is in the stripping bay. I went to the PB on Saturday 6 November 2015 just to find that the car is not even in the stripping bay but their storage yard gathering dust. I was told by one of the stuff members that they don't know when will they receive the parts and the wait could even take more than four months. Where do they source the parts from? No one could give me an answer. I was promised a letter today regarding the issue by the PB and still nothing came through. Absa Idirrect keep extending the car on a weekly basis. Today Avis called again, for the fifth time since septemeber to tell me that the car need extension. PLEASE SORT OUT THIS MESS AND HAVE MY CAR FIXED. I AM NO LONGER INTERESTED IN INSURING WITH ABSA