PP
Poobalan P
1 reviews | Active since May 2013
13 Mar 2023, 09:27
Insurance cancelled BUT still getting billed by ABSA
I followed procedure and cancelled my Insurance with ABSA bank in due time. This morning the 13th March, I get an email saying they are renewing it. Furthermore, I spoke to their consultant last week and she confirmed it will be cancelled, I also sent them my NEW insurance cover details to them!
Absa has lost its standards and ethics.
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Replies (5)0
Replies (5)PP
Poobalan P's updateReviewer Update
13 Mar 2023, 14:48Dear Basani,
Apologising for unfortunate matters seems like a standard line for ABSA. I called in and spoke to a consultant who has now advised us that our new service provider does not meet all requirements. ABSA gives us bad service and when we want to get much better professional service from another provider, you'll still have an issue...I do not understand!
Apologising for unfortunate matters seems like a standard line for ABSA. I called in and spoke to a consultant who has now advised us that our new service provider does not meet all requirements. ABSA gives us bad service and when we want to get much better professional service from another provider, you'll still have an issue...I do not understand!
PP
Poobalan P's update13 Mar 2023, 14:48
Reviewer Update
Dear Basani,
Apologising for unfortunate matters seems like a standard line for ABSA. I called in and spoke to a consultant who has now advised us that our new service provider does not meet all requirements. ABSA gives us bad service and when we want to get much better professional service from another provider, you'll still have an issue...I do not understand!
Apologising for unfortunate matters seems like a standard line for ABSA. I called in and spoke to a consultant who has now advised us that our new service provider does not meet all requirements. ABSA gives us bad service and when we want to get much better professional service from another provider, you'll still have an issue...I do not understand!
PP
Poobalan P's updateReviewer Update
14 Mar 2023, 10:26Dear Basani,
I have spoken to a few consultants at absa and it seems like everyone has a different story. I have been advised by my new Professional service provider to get a cession letter from absa. absa refuses to give one. How am i supposed to start my new insurance without your co-operation? Is this a delaying tactic?
I have spoken to a few consultants at absa and it seems like everyone has a different story. I have been advised by my new Professional service provider to get a cession letter from absa. absa refuses to give one. How am i supposed to start my new insurance without your co-operation? Is this a delaying tactic?
PP
Poobalan P's update14 Mar 2023, 10:26
Reviewer Update
Dear Basani,
I have spoken to a few consultants at absa and it seems like everyone has a different story. I have been advised by my new Professional service provider to get a cession letter from absa. absa refuses to give one. How am i supposed to start my new insurance without your co-operation? Is this a delaying tactic?
I have spoken to a few consultants at absa and it seems like everyone has a different story. I have been advised by my new Professional service provider to get a cession letter from absa. absa refuses to give one. How am i supposed to start my new insurance without your co-operation? Is this a delaying tactic?
PP
Poobalan P's updateReviewer Update
15 Mar 2023, 18:22 Dear Basani, Not much I can say as absa is too quick to close complaints as I know it affects your SLA. I have sent the letter to absa this afternoon for approval. Regards, Mr P Pillay
PP
Poobalan P's update15 Mar 2023, 18:22
Reviewer Update
Dear Basani, Not much I can say as absa is too quick to close complaints as I know it affects your SLA. I have sent the letter to absa this afternoon for approval. Regards, Mr P Pillay
PP
Poobalan P's updateReviewer Update
20 Mar 2023, 20:14Thanks absa, glad we have parted ways! This case is closed now.
PP
Poobalan P's update20 Mar 2023, 20:14
Reviewer Update
Thanks absa, glad we have parted ways! This case is closed now.
PP
Poobalan P's updateReviewer Update
24 Mar 2023, 21:37No problem, thanks for closing the case and cancelling my policy. Its unfortunate that absa has lost my business and all my connections as well
PP
Poobalan P's update24 Mar 2023, 21:37
Reviewer Update
No problem, thanks for closing the case and cancelling my policy. Its unfortunate that absa has lost my business and all my connections as well