INSURANCE

Our water pipe burst and we did not know it, it has flooded the back of our tiles, damaged our bathroom and caused mildew on our ceiling. They sent Bakgat plumbers to fix the pipe, Bakgat came, shut down the water and left, two weeks later, they came to fix the pipe (2 weeks without water in the bathroom...) now I have a huge hole in my bathroom, the tiles are damaged and they expect me to make a payment of R500 (even though the job is not finished). They are only going to tile the part of the wall that's damaged we must be satisfied with different tiles, the ceiling will not be fixed and they will paint the wall the colour they want, even if it does not fit in with the rest. By the way, this was again 2 weeks later.... so now I have a hole in my wall for 4 weeks.... bad bad bad service. I will be cancelling my insurance with ABSA, for sure, this is now the 3rd time I have struggled with them. And please don't phone me with excuses. Only phone me if you are going to resolve this problem. I am sick of excuses from ABSA insurance.