MB
Martie B
1 reviews | Active since Jan 2019
12 May 2021, 15:30
INSURANCE
Call after call and got referred from 1 department to another for days now and still no one can help me. Many calls got dropped after a while, no call back. I cancelled my insurance on the 17th of February, its still not cancelled according to the home loan section.
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Absa's replyOfficial
13 May 2021, 09:50Dear Martie Britz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
Absa's reply13 May 2021, 09:50
Official
Dear Martie Britz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care