Insults and Lies

Got a call at 7 am from a very rude Lerato lecturing me on how my debt is my responsibility, even though I tried to explain that there was an error and if she can please check what happened. She then went on a rant about how I should be responsible for my own debt and damn near insult me. To keep the peace, I had to hang up, only to call a few hours later and speak to the same person who even failed to acknowledge that I spoke to her. Alas, I told her what happened and now this time she blatantly **** to me about what transpired and how they cannot arrange a debit as I do not bank with Absa, while again telling me about my responsibilities, even though I had made an arrangement to correct way back in January. I have never been spoken to like this in my life by someone I do not know. It was demeaning and underhanded. This is not on ABSA, can I please have a settlement value so that I can get out of this relationship with my sanity and integrity in place. And can I also please have the recordings of the conversation I had with someone on the 20th of Jan and the ones I had with Lerato today. I am taking this further against this employee.