insufficient staff...and still awaiting call back...

I have been an ABSA customer fro about 5 years. Last week I wanted to open my daughter her own back account. I took the day off work and drove 40km to our nearest ABSA branch. When I arrived, I was told that there was nobody who could help me open an account. There are only 2 people who can help and the one was off that specific day and the branch manager, who was on his way out...(hence it was only 8.30am and they had only just opened...) Prior to my visit, I had sent an online inquiry on the 18 August 2017, an email was sent to me stating that a consultant would contact me in 48 hours...it is nearly a month later and I still have had no call. I am rather disappointed as I wanted to use the same bank as I have, just easier with transfers etc. but it seems like I have no other choice but to open my daughters account at other bank.