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tracylyn H

1 reviews | Active since Nov 2016

17 Nov 2016, 09:12

insufficient funds

<p>good day<br />i app**** for a increase in my credit card of 4000r i pay this account without fail every month and after all my deductions i have 3500r in my account you have declined my limit increase.....<br />how you say i dont have enough funds when i do ... when i get my bonus in December i am going to be closing this account .... maybe you should asked for a copy of my bank statement then you would see i clearly have the funds..<br />and to not even phone me back to inform is shocking !!!</p> <p>totally disgusted ..</p> <p>the woman on the other was of no help when i asked for someone else to speak to i was just told sorry its being declinded....</p>

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Replies (1)
Absa
Absa's reply17 Nov 2016, 10:20
Official

Thank you for bringing this matter to our attention. We definitely don’t want to cause you any distress or inconvenience.

One of our resolution consultants will contact you shortly to resolve your complaint.

Regards,

The Virgin Money Team

Best regards,