Insufficient and poor service

Debit order in favour of Absa itself : instruction/change was ignored even after it was signed and confirmed. Payment was wrongfully deducted from cheque account due to admin office not receiving instruction from branch. Bank staff member admitted their mistake. Bank was contacted numerous times, promises of rectifying their mistake and generating a journal in order to divert funds back into account were made on a daily basis since Mon morning 6 July, it is Thurs afternoon 9 July, no funds transferred, no feedback, no success in trying to contact anyone responsible! Numerous messages left at three different branches to three different staff members. Now after banking hours, no one to reach, still no journal done! Some people live according to their budgets, very inconvenient if you cannot rely on your bank in assisting you and even more annoying if it was not by one's own negligence!!