******** instructions/changes made on my account without consent - No assistance received since Jan 2024

Absa Vehicle Finance I have been struggling since early 2024 to resolve this matter. Someone at Absa Vehicle Finance refinanced my vehicle without any approval from my side - Absa sent a letter informing us of finance restructuring on 7 July 2024 (Summarized statement balance R107 000 after restructuring) - However an email has been sent to Absa advising them that this was NOT accepted nor acknowledge this restructuring request sent by Absa (Spoke to Lerato you should be able to find this recording - she confirmed that the restructuring will not be activated and she will rectify this matter, nothing was done by her). Statement has been received this morning 11 January 2025, whereby the restructuring (terms increased to 81 months - contract i authorised was not 81 months) ive noticed a third party payment which also was not authorised by me - Furthermore Debit order is not my payment method as i make direct payments monthly.

Can someone resolve this matter as i did not give consent to any of your changes made on my account.