Instruction not adhered to

App**** via Internet banki for a personal loan. By term entered 72 months. Loan was approved within minutes and paid into my account. When I opened the quote to see the repayment the term was 60 months. I immediately (14 Jan) phone personal loans department and requested then to reverse the entire transaction as I don't want the loan anymore. According to the person who assisted, the instruction was given through right away. It would take 2 working days to reverse. I made another follow up call on Friday and yet they logged another call and informed the team leader to have the transaction reversed and the money taken out of my account. Yet 4 working days later still nothing. I ref to pay any interest or any fees with regards to to loan as Absa takes thei time and doesn't do what they say!!