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Toni H

1 reviews | Active since Mar 2016

01 Apr 2021, 14:13

Instant loan

Having a problem with instant loan. Last month I was able to do an instant loan, this month it tells me my absa online profile does not qualify for an instant loan. Just cant understand why. My previous instant loans where paid on time.

0
Replies (3)
Absa
Absa's reply01 Apr 2021, 15:33
Official
Dear Toni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***5  Kind regards,Rezona Louw Group Customer Care
TH
Toni H's update05 Apr 2021, 19:01
Reviewer Update
I still have feedback on this situation.
Absa
Absa's reply08 Apr 2021, 10:31
Official
Dear Toni Thank you for your posting.

Our office is still busy with the investigation on your complaint.

Please refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care